Privacy policy

Last Updated: 3 September 2026

At ZAIROS, trust is at the heart of everything we do. We are committed to protecting your personal information and handling it securely, transparently and responsibly.

This Privacy Policy explains how ZAIROS collects, uses, stores and protects personal information when you visit our Website, place an order or communicate with us.

ZAIROS operates as an online-based business in South Africa and handles personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. INFORMATION WE COLLECT

When you visit our Website, place an order or contact us, we may collect information necessary to provide our services and fulfil your orders.

This may include:

Name and contact information;
Shipping and billing information;
Payment and transaction information;
Order history;
Communications with our team; and
Device, browser and Website usage information.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil orders;
Process payments and transactions;
Arrange delivery of products;
Provide customer support;
Communicate with you regarding purchases and enquiries;
Manage your customer account and order history;
Improve our Website, products and services;
Prevent fraud, unauthorised transactions and other unlawful activity;
Maintain the security and functionality of our Website; and
Comply with applicable legal and regulatory obligations.

Where required by law, we will obtain appropriate consent before using your personal information for purposes such as direct marketing.

3. PAYMENT INFORMATION & SECURITY

Payments made through our Website may be processed by secure third-party payment providers, including PayFast.

ZAIROS does not ordinarily store complete payment card details on its own systems.

Payment information may be collected, processed and stored by the relevant payment provider in accordance with its own privacy policy, security requirements and applicable law.

We use commercially reasonable technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable steps to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

4. PROTECTING YOUR INFORMATION

We use trusted technology and service providers, including Shopify, together with commercially reasonable security measures designed to help protect the personal information entrusted to us.

Access to personal information is limited to persons and service providers who reasonably require the information to perform their functions.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy and data-protection requirements.

5. SHARING YOUR INFORMATION

To operate our business and provide our services, we may share necessary personal information with carefully selected third-party service providers, including:

Payment processors;
Shipping and delivery providers;
Website and technology providers;
Hosting providers;
Analytics providers;
Customer support services; and
Other service providers necessary to operate our business.

These providers receive only the information reasonably necessary to perform the services they provide to ZAIROS.

We may also disclose personal information where required or permitted by law, including where necessary to comply with legal, regulatory, fraud-prevention or law-enforcement requirements.

ZAIROS does not sell your personal information.

6. THIRD-PARTY SERVICES

Our Website may use or contain links to third-party websites, applications or services.

These may include payment providers, shipping providers, analytics services, social-media platforms and other technology providers.

Third-party services may have their own privacy policies and terms. ZAIROS is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage customers to review the applicable privacy policies of third-party providers when using their services.

7. COOKIES & WEBSITE USAGE

Our Website and third-party service providers may use cookies and similar technologies to help operate the Website, remember preferences, understand Website usage, improve functionality and analyse Website performance.

Information collected through these technologies may include device type, browser information, IP address, pages visited and general Website activity.

Where required by applicable law, appropriate consent will be obtained for the use of cookies or similar technologies.

8. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Complete transactions;
Provide customer support;
Maintain business and transaction records;
Resolve disputes;
Prevent fraud;
Comply with legal and regulatory obligations; and
Enforce our agreements and policies.

The applicable retention period may vary depending on the type of information and the legal or operational requirements applicable to it.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of personal information where legally permissible;
Object to or restrict certain processing of your personal information;
Withdraw consent where processing is based on consent; and
Opt out of certain direct marketing communications.

Some requests may be subject to legal or regulatory limitations.

To exercise a privacy right or request information regarding the personal information we hold about you, please contact us using the details provided below.

We may need to take reasonable steps to verify your identity before processing certain requests.

10. DIRECT MARKETING

Where permitted by applicable law, ZAIROS may send promotional or marketing communications to customers who have provided the appropriate consent or where another lawful basis applies.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Transactional and service-related communications, such as order confirmations, payment confirmations, shipping updates and customer-service messages, may still be sent where necessary to fulfil your order or provide our services.

11. INTERNATIONAL DATA TRANSFERS

Because ZAIROS uses third-party technology, payment, hosting and other service providers, personal information may in certain circumstances be processed or stored outside South Africa.

Where personal information is transferred or processed outside South Africa, ZAIROS will take reasonable steps to ensure that the processing is carried out in accordance with applicable data-protection requirements.

12. CHILDREN'S INFORMATION

Our Website is not intended to knowingly collect personal information from children without appropriate consent or authorisation where required by law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can assess and take appropriate steps.

13. DATA SECURITY INCIDENTS

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected individuals and/or the relevant regulatory authorities.