Shipping policy

At ZAIROS, every order is prepared with care and intention. We are committed to ensuring your purchase is processed efficiently and delivered safely.

This Shipping Policy explains our order processing and delivery procedures.

1. ORDER PROCESSING

Orders are generally prepared and processed within 1–2 business days, excluding weekends and South African public holidays.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking information where available.

Processing times are estimates and may occasionally be affected by circumstances outside our reasonable control.

2. DELIVERY ESTIMATES

Delivery times vary depending on your location and the shipping service selected at checkout.

Most orders are expected to arrive within 5–7 business days after dispatch.

Delivery timeframes are estimates and are not guaranteed.

The estimated delivery timeframe does not include the 1–2 business day processing period before dispatch.

3. SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery location, shipping service and order.

4. SHIPPING DELAYS

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

High order volumes;
Carrier transportation delays;
Customs processing or inspections;
Severe weather conditions;
Postal or courier service disruptions;
Strikes or industrial action; or
Other circumstances beyond our reasonable control.

Once an order has been dispatched, delivery is handled by the applicable shipping carrier.

ZAIROS is not responsible for delays caused by shipping carriers, customs authorities or other external factors beyond our reasonable control.

Where reasonably possible, we will assist customers in obtaining updates regarding delayed shipments.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

ZAIROS cannot be held responsible for orders delayed, returned, lost or delivered to an incorrect address as a result of inaccurate or incomplete information provided by the customer.

If you realize that your shipping information is incorrect, please contact ZAIROS as soon as possible after placing your order.

We will make reasonable efforts to assist where an order has not yet been dispatched. However, we cannot guarantee that shipping information can be changed after an order has been dispatched.

6. LOST, STOLEN OR MISSING PACKAGES

If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with household members, neighbours or the delivery location provided at checkout.

You may also contact the applicable shipping carrier using the tracking information provided.

If your package is confirmed as lost during transit, please contact ZAIROS so that we can assist with the matter and, where appropriate, liaise with the shipping carrier.

ZAIROS is not responsible for packages that are lost or stolen after confirmed delivery to the delivery address provided by the customer, subject to any rights or remedies available to the customer under applicable law.

7. CUSTOMS & INTERNATIONAL ORDERS

ZAIROS is based in South Africa.

Where international delivery is offered, additional customs duties, taxes, import charges or other fees may apply depending on the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

8. DELIVERY ADDRESS & RECEIPT OF ORDERS

Customers are responsible for providing an accurate and complete delivery address and appropriate contact information when placing an order.

Customers should take reasonable steps to ensure that someone is available to receive the order where required by the applicable delivery service.

Once an order has been delivered to the address provided by the customer and confirmed as delivered by the shipping carrier, the customer should take reasonable care to secure the package.

9. DELIVERY ISSUES

If your order has not arrived within the estimated delivery timeframe, or if you believe your order has been lost or incorrectly delivered, please contact ZAIROS at the email address below.

We may request your order number, tracking information or other relevant information to investigate the issue.

Where appropriate, we will work with the shipping carrier to assist in resolving the matter.

Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable South African law.

10. CONTACT US

To contact us with any questions or concerns regarding your order or shipping, please email us at:

ZAIROS
South Africa
zairossupport@gmail.com

ZAIROS is an online-based business and does not operate a physical customer-facing retail location.